iCALL is a telephone and email based counselling service run by School of Human Ecology (TISS) Call- 9152987821 Monday to Saturday- 10:00 am-8:00 pm

Core values

- **Addresses Societal Needs**: iCALL provides counseling, support, information, and referral services to individuals in emotional and psychological distress, which is particularly crucial for marginalized and vulnerable groups such as women, survivors of abuse and violence, elderly, migrants, and individuals with diverse gender and sexual expressions[2][3][5].
- **Improves Quality of Life**: By offering emotional support, reliable information, and linkages to appropriate resources, iCALL helps individuals navigate difficult circumstances, including those exacerbated by the COVID-19 pandemic[3].
- **Promotes Positive Change**: The initiative strengthens the response to violence against women and girls by enhancing the capacities of counselors and social workers, which contributes to a more empowered and violence-free life for survivors[2].
- **Contributes to Community Well-being**: The service operates nationally, providing a safe and confidential space for individuals to address their emotional distress, thereby contributing to the overall mental health and well-being of the community[2][3][5].