Official account of Department of Administrative Reforms & Public Grievances, Government of India

Core values

- **Addresses Societal Needs and Issues**: CPGRAMS provides a platform for citizens to file grievances and ensures their redressal, addressing various societal needs and issues directly affecting citizens[1][4].
- **Improves Quality of Life**: By reducing the timelines for grievance disposal and enhancing the quality of disposal, it improves the overall experience and satisfaction of citizens, contributing to a better quality of life[4].
- **Promotes Positive Change**: The system includes features like feedback collection, root cause analysis, and training programs, which help in identifying and addressing systemic issues, leading to positive changes in government programs and policies[1][4].
- **Contributes to Community Well-being**: The integration of state portals, language translation, and outreach through Common Service Centers (CSCs) ensures that even the remotest citizens can file grievances, enhancing community well-being[4].